‘I can’t even get into it’: Man sells his Toyota Sequoia to Carvana and gets the check, but what they do next has him begging them on social media

Actor and comedian Joe Gaudet sold his Toyota Sequoia to Carvana and thought everything went smoothly. He got what he called a great offer from the company. But what happened after the sale left him frustrated for over a week.

According to Motor1, Gaudet accepted Carvana’s offer on November 22, which was a Saturday. An associate showed up the next day, November 23, and even came early. The associate checked the car, ran tests, gave Gaudet the check, and he signed over the title. Everything seemed perfect.

The associate told Gaudet a tow truck would come in a few hours to take the vehicle. But hours turned into days, and the Sequoia just sat in his driveway. Gaudet quickly knew something was wrong. He called the associate twice, sent emails, and talked to Carvana’s online chat support three different times. Every time, he got the same generic responses about updates that never came. After seven days with no answer, Gaudet went to social media.

Carvana’s silence forced him to call them out publicly

He posted a video on TikTok that got more than 580,300 views. “Carvana, come pick up your car,” he said in the clip. “I can’t even get into it. The keys are in a lockbox. Come get your car.” Having a car he already sold sitting unusable in his driveway for a week was extremely annoying. Many Toyota owners know how certain habits can hurt resale value, but Gaudet’s issue was entirely different.

The car was finally picked up after eight full days. Gaudet posted a video of the Toyota Sequoia being loaded on Monday. He wrote in the caption, “Never using Carvana again.” Nobody from Carvana contacted him to set up the pickup. A tow truck just showed up, took the car, and left. He never got any money back or a real explanation for the delay.

It turns out delayed pickups happen often with Carvana. “Had a friend sell his car for 10k (it wasnt worth 10k) to Carvana they came out looked at it signed off on it and said the same thing yours did and never came. check even cleared and everything so they still drove the car around,” one person wrote in the comments. 

“they said they’d be to me in 3 days… they came at like 11 that night and took it out of the driveway.. the neighbors thought it was being stolen,” another commented. 

Pickups can take up to 10 days on average, and sometimes even longer based on location and the vehicle. At least Gaudet got his money, unlike situations where people try to trade in damaged cars for new ones.

One person who said they worked for Carvana explained the problem was probably a hired contractor missing the schedule or a miscommunication. Carvana is supposed to tell customers about delays, but sometimes those updates don’t happen, just like with Gaudet. The company admits these situations aren’t good, but they typically don’t pay customers for the wait.