Jeep tells woman her car ‘could ignite at any point,’ but when she went back to the dealership, things got even worse

A woman from Georgia found out that her 2024 Jeep Wrangler 4xe could catch fire without warning. When she went to the dealership for help, their response left her stunned. TikTok user Cassie, who usually shares content about her bakery, posted a video this month about the terrible experience she and her husband had while trying to fix a dangerous safety recall on their plug-in hybrid Jeep.

The situation shows a major safety problem that Stellantis, the company that owns Jeep and Chrysler, has been trying to solve for more than a year. Cassie received a recall notice for her Jeep Wrangler 4xe. The main issue is that the battery pack has a problem that could make it catch fire at any time.

The hybrid battery could ignite while you’re driving, while the engine is running, or even late at night when the car is parked on the street. The vehicle could burst into flames and burn down everything nearby. The National Highway Traffic Safety Administration warns owners to park their vehicles outside and away from anything that can catch fire until a permanent fix is ready. Owners also cannot use the hybrid battery they paid for, which removes the whole point of buying the 4xe model.

The dealership offered an insulting solution

Cassie and her husband spent five hours at the Don Jackson Chrysler Dodge Jeep Ram dealership where they bought the vehicle. They talked to the service manager, waited an hour to meet the general manager, and were then sent to the sales department.

The sales representative tried to sell them a different Jeep, but the trade-in offer was terrible. Cassie says her 2024 Wrangler 4xe is worth over $40,000, but the dealership only offered $32,000. That’s a huge loss simply because the vehicle they sold her has a serious safety defect. This isn’t the first time Jeep buyers have faced shocking dealership negotiations over pricing.

The couple then test drove another Jeep. Cassie says this basic Sport model was priced at $52,000, and the dealership refused to lower the price, even though it was a basic trim with only an aftermarket kit added.

The worst part came when Cassie’s husband talked to the general manager. He told the GM they were upset that the dealership sold them a 2024 model when recalls were already active for the 2022 and 2023 models. The General Manager looked at him and said, “Well, it’s common sense. The salesman is not going to tell you there’s a recall on 2022 and 2023 when you’re about to purchase a 2024. Why would he do that?”

After five hours, the General Manager simply wrote down a 1-800 number and told them to call that line to get a loaner vehicle while Jeep works on the recall solution. Many people who commented on Cassie’s video believe Jeep went downhill after Stellantis bought the company. 

One viewer said they’ve been waiting a year for a fix and don’t think the problem will ever be solved. Another wrote that Stellantis should buy back all the vehicles, asking how anyone can buy a car and then be told not to drive it. Safety concerns have become a pattern, as another owner’s Jeep caught fire on the way home from work.