A woman traveling to Florida for a potential move was left stranded in a parking lot late at night after arriving at an Airbnb she had booked for a full month, only to find the property covered in blood. The incident, which she shared in a TikTok video on her account @themovieofmylife, has drawn wide attention and renewed questions about how Airbnb handles guest safety.
The woman, who had driven more than ten hours to test out the area before deciding to relocate, said she was immediately hit with the smell of smoke when she walked in. Then she noticed red on the carpet. Her dog began sniffing it.
As she looked around, she found blood throughout the entire property, including up and down the stairs, in multiple bedrooms, and inside a closet. Feeling unsafe, she left the property and sat in a parking lot with her dog, trying to reach her host and Airbnb’s customer support. Neither responded in any helpful way. Airbnb reportedly hung up on her four or five times and offered no help with relocation.
Airbnb’s customer support was basically no help at all
The host eventually responded the next morning, apologizing and explaining that a previous guest had left the place in a bad state. He admitted the property had been cleaned but not fully. He then sent her photos and videos of the team shampooing the carpet, essentially asking her to come back. She refused. “Don’t worry, we shampooed it” was, in effect, the host’s response to discovering blood had been left behind for the next guest.
The host also initially tried to charge her for the first night, despite the fact that she had never stayed there. After she told him the police were already involved, he backed down and issued a full refund himself.
This story is not an isolated case. Research has consistently shown that a large share of people who have problems with Airbnb end up also having problems with the company’s support. One study found that nearly 90 percent of Trustpilot reviews about Airbnb were related to poor customer service, and another study found that 82 percent of guests who experienced a problem said Airbnb’s customer support made things worse.
In this case, that pattern held true, with the platform doing almost nothing while the woman was stranded and distressed. The property in the video was listed by a “Superhost,” a status Airbnb awards to hosts who maintain high ratings and consistent bookings. But that badge has come under scrutiny in recent cases. Guests have also stumbled upon other alarming discoveries in their rentals, such as one woman who found a secret room hidden in a ceiling at a Texas Airbnb.
According to Airbnb’s official host safety requirements, hosts are required to maintain safe and clean properties, and the platform says it can cancel reservations or remove listings when safety issues come to light. However, in real-world situations like this one, that policy does not always translate into fast or effective action.
The @themovieofmylife video adds to a growing list of similar stories coming out of Florida in particular. The stakes can be even higher in some cases. Grieving parents are currently pursuing legal action after their 4-year-old daughter drowned in a Florida Airbnb pool that was marketed as family-friendly.
Just this week, another Florida-based Airbnb horror story went viral, this one involving a couple who were reportedly locked inside their room by a door that had been installed backwards, with the lock on the outside. That couple also received a full refund after police were called.
Published: Apr 10, 2026 12:08 pm