Canadian woman says she’s still waiting 2 months after paying $30k for used Volkswagen Tiguan. Then Volkswagen told her the truth

A woman in Canada says she spent nearly two months waiting for a used Volkswagen Tiguan she purchased for $30k, and then alleged that the explanation she had been receiving from the selling dealership did not match what staff at a Volkswagen service center told her. The woman, who posts on TikTok as Catt (@cattastrophic777), detailed the situation in two viral videos that have collectively been viewed around 40k times.

In her first video, Catt says she test-drove a used Volkswagen Tiguan on April 16, 2026, and completed the purchase a few days later by providing what she described as a “$30k check.” However, as of early June, she said the vehicle still had not arrived in her driveway.

Catt explained that the dealership told her the vehicle needed repairs, including a windshield replacement, and would need to be sent to a Volkswagen service department before delivery. She said employees initially estimated the work would take about a week.

Weeks later, no updates, Catt claims

Over the following weeks, Catt said she repeatedly contacted the dealership seeking updates. According to her account, employees attributed the delay to parts issues and communication problems with Volkswagen. Frustrated by weeks of delays and limited updates, Catt said she visited a Volkswagen service center herself to find out what was happening with the vehicle.

Once there, she said a Volkswagen employee checked the vehicle’s records and told her the delay was not related to parts availability, as she had previously been led to believe. Instead, according to Catt, the service department had advised the selling dealership weeks earlier that it could not inspect the vehicle immediately because of seasonal demand and had scheduled the appointment for a later date.

“I said so, you’re telling me they have known for a month that next week is when my appointment is,” Catt recalled in the video. She said the employee responded, “Yes, ma’am.”

After that conversation, Catt said she returned to the dealership and requested to speak with management. She later began working directly with a manager she identified only as Alex.

The story drew further attention after Catt posted a follow-up video stating she had filed a complaint with the Ontario Motor Vehicle Industry Council (OMVIC) and notified the dealership that her TikTok video was gaining significant online traction.

According to Catt, a manager contacted her shortly afterward and apologized for the situation. She said the manager provided details about issues that had been occurring behind the scenes and agreed to provide daily updates regarding the vehicle’s status.

Catt also said the dealership’s general manager offered to unwind the transaction and allow her to apply the money toward another vehicle if she wished. Despite the offer, Catt said she chose not to walk away from the deal.

“If you told me in April when I purchased the vehicle that I wouldn’t have it until June, I would have said okay,” she said. “But the lack of transparency and the lack of communication and the lack of honesty about when I’m gonna get this vehicle or what’s wrong with it is my problem.”

Catt declined to identify the dealership. She said she believed the managers she had been working with were making a genuine effort to resolve the issue and did not want online users to harass the business. Volkswagen has not publicly commented on Catt’s allegations. The allegations and descriptions of events come from her social media posts and have not been independently verified.