Amazon keeps delivering a hotel’s orders to this D.C. family — a chainsaw was the breaking point

When a family in Washington, D.C., moved about a mile away from the historic Arlo Hotel, the last thing they probably expected was for the hotel to become part of their daily routine. After six months, more than 100 packages were mistakenly sent to her address because hotel guests kept typing in her address, and the packages just kept getting increasingly strange.

NBC reported the story, and the homeowner, who simply goes by Brittany, shared that it has gotten to the point where packages arrive nonstop at their house. Apparently, this latest case of mistaken identity is also due to the similarity in names. Arlo and her home have nearly the same address on Amazon, with just one letter making the difference.

People from the DMV area are very familiar with the Arlo Hotel. It’s sort of D.C.’s own The Carlyle — best known for hosting Met Gala attendees. The building the Arlo is located in is actually the oldest surviving apartment building in the nation’s capital, having been constructed in 1888. As such, guests come from all walks of life with all manner of interests.

Brittany explained, “We’ve received everything from cat food to vitamin supplements to even a chainsaw. Luckily, that guest came to pick it up, but we did not ask questions. Nor did we answer the door.” But the situation started getting harder to control when people began showing up at her doorstep, sometimes even knocking past 8 p.m., which can be quite startling — especially when you have kids in the house.

Amazon was contacted, and the company assured them that it is looking into the issue. Amazon already has its own problems with securing consumer trust — especially after it made what some described as “aggressive moves” against the administration by even considering telling Americans how much they are actually paying due to tariffs. So, let’s just say the megacorporation has enough controversies as it is and doesn’t need another one. It will likely look into implementing some sort of confirmation prompt during orders to ensure deliveries end up at the correct address.

Arlo Washington DC, however, chose not to comment on the matter. Perhaps the worst part for Brittany would be if her family actually ordered a delivery themselves and then found their doorstep looking like an absolute mess they’d have to sift through.

People found the story so fascinating because, despite all the explanations and speculation, nobody can quite understand why someone would order a chainsaw to a hotel in the middle of a metropolitan city — or how that would even be allowed back into a room. You’d imagine at least a few questions would be raised at the lobby.

Brittany’s life will most likely get a bit easier now that everyone involved is aware of what’s been going on. Perhaps, in the spirit of the holiday season, the Arlo should reach out to Brittany and her family and send them a package of gifts as a parting shot to this entire story.