A woman took her diamond ring to Kay Jewelers for a routine cleaning. She noticed something off after getting it back: ‘Do you see what I see?’

Jacki Kruse, who posts on TikTok as @jackikruse10, shared a close-up of a diamond ring and said one of the stones looked different after it was serviced at Kay. The video had drawn 356,500 views. On-screen text asked viewers, “Do you see what I see?”

Her caption read, “I had my diamond ring serviced at Kay and now it looks like one of the stones isn’t a diamond. Do you see what I see?” The clip showed a left hand wearing a white gold or platinum set of three bands against a blurred indoor background that appeared to be a kitchen or living area. Because the video showed only a hand and no face, it was not confirmed that the hand belonged to Kruse.

The set appeared to include an engagement ring with a large center diamond surrounded by a halo, plus two matching eternity-style bands. The camera zoomed in, shifted to the side of the setting, and then moved to an extreme close-up of the halo. One small round stone in that halo looked milky, cloudy, or opaque next to clearer stones beside it. The clip pulled back to show the full ring, then ended on that stone again.

A milky halo stone drew comments about chips, glue, and swapped stones

In her video, one commenter who described themselves as a jeweler said the diamond was chipped. They wrote, “jeweler here…. Diamond is chipped.” Another commenter claimed a similar problem during work on a relative’s ring. They wrote, “They completely swapped out my sisters center stone during a resizing.” Diamond ring concerns have surfaced in other videos too, such as when a woman gets a proposal and then notices something about the ring.

A third commenter suggested the stone might be poor quality, cracked, or glued, and compared it with stones used in some birthstone jewelry. They wrote, “If it’s a diamond, it’s a s–tty one. Or maybe cracked/glued. Also looks like the white sapphire/zircon they use in the birthstone bs. Take it back, complain loud enough for other customers to hear.”

A fourth commenter said the stone may have come out and been put back with adhesive. They wrote, “It also looks like it may have came out and the worker glued it back i.” For Kay Jewelers, the complaints don’t stop at diamond quality, as a woman says a $3,950 Tiffany bracelet she bought for her birthday started bending out of shape two weeks later.

According to Stienhardt & Stones, a cloudy look is often surface buildup rather than damage. The guide listed lotions and creams, soaps and shampoos, skin oils, and dust as common films that can block light and mute sparkle.

The same guide said cleaning can also leave a stone looking worse. It warned that bleach or acetone can damage metal and leave residue, that abrasive brushes may scratch a setting, and that improper ultrasonic cleaning can loosen stones or weaken delicate settings. It said a stone that stays cloudy after cleaning is more likely showing an internal feature than surface dirt.

Kay Jewelers did not publicly respond to these claims, as of writing.