Missouri couple says used Chevy Tahoe’s wheel flew off. The dealer first offered to help, then stopped answering phone calls: ‘Zero stars’

A Missouri woman has gone viral after alleging that a used Chevrolet Tahoe she and her husband purchased lost a front wheel while they were driving. She also claims the dealership initially agreed to help cover repair costs before it stopped responding to their calls.

Kaylyn Mitchell (@kaylynmitchell78) shared the allegations on TikTok. My Car Guy Auto Group in Springfield, Missouri, has not publicly commented on her specific allegations. She explained that she and her husband noticed “a few small repairs” after buying the used SUV but decided to handle those issues themselves because they expected some maintenance on a pre-owned vehicle.

Mitchell said the situation escalated about a month later. “About a month ago, we’re driving down the road, and our front tire just fell completely off the vehicle,” she said. According to Mitchell, they had the Tahoe towed to a local repair shop, where she says a mechanic discovered another potentially serious issue.

Mitchell alleged another wheel was at risk, and the dealership did something wrong

According to Mitchell, the shop alleged that the passenger-side front wheel also appeared close to falling off because “the mechanic at My Car Guy Auto Group had put the wrong ball joints on our vehicle.” Mitchell said she and her husband contacted the dealership after hearing the repair shop’s claims.

Mitchell claimed the conversations initially involved both sides disputing responsibility before the dealership agreed to contribute toward the repairs. “After playing the blame game for a little bit, they finally accepted a bit of accountability and agreed to pay our insurance deductible,” Mitchell said.

Then she says that communication stopped. “The vehicle’s repaired, and now that it’s time to call the shop and pay, the dealership has completely ghosted us,” she said. “Now my husband and I are left with thousands of dollars in debt on top of the vehicle that we purchased, and we have missed out on our entire summer plans.”

Mitchell concluded her video by saying she would not recommend the dealership, adding, “Zero stars. Zero stars for these guys.”

Whether a dealership must pay for repairs depends on several factors, including whether the vehicle was sold “as is,” whether any warranty applied, and whether the dealership or its employees performed work that allegedly caused the problem.

Missouri generally allows used vehicles to be sold as-is unless a warranty or other legal obligation applies. However, if a dealership performed repairs negligently before a sale or agreed to pay for subsequent repairs, those circumstances could create separate legal or contractual issues. The outcome typically depends on the specific facts, documentation, and, if disputed, the courts.

One Mitchell commenter claimed the couple could have returned the vehicle within 30 days and received a full refund, adding that they experienced a similar situation with a dealership. In their case, the dealership reportedly chose to cover the repair costs rather than refund the purchase price.

That statement does not accurately describe Missouri law in every case. Missouri does not have a blanket 30-day return requirement for used vehicle purchases, and buyers’ rights depend on the sales contract, any applicable warranties, and the facts surrounding the transaction.

Another commenter argued that dealerships should not automatically receive blame, writing, “They all come from an auction. It’s no dealerships fault.”

These comments reflect the opinion of an individual commenter and do not establish what happened in Mitchell’s case. Better Business Bureau (BBB) records show My Car Guy Auto Group holds an A rating and has received customer complaints in recent years, as many dealerships do. Opinions expressed in Mitchell’s TikTok video are her own. The allegations have not been independently verified.