In the week leading up to her wedding, Dallas resident Pax faced a larger amount of stress than expected. Despite signing a contract, paying a deposit, and even completing a successful bridal trial, her makeup artist allegedly ghosted her. So, in a post that reached over 3.4 million viewers, Pax took to TikTok to name and shame the vendor, hoping for some resolution. She also claimed that she wasn’t the only bride affected.
In her video, she stated, “So my makeup artist goes to me on my wedding day after I already paid her a deposit, signed a contract, did a bridal trial with her, and she did it to four other people in Dallas, Texas. Hi, Chelsea. Maybe it’ll get your attention now that I am making this a public post.” According to the comments, TikTok rallied immediately, using Pax’s receipts to track the makeup artist in her live stream, which, in turn, got Pax her wish: a resolution.
Others suggested action, with one writing, “Sue for breach of contract.” One TikToker claimed that they had a negative experience with the same artist. “You got lucky she didn’t do your makeup. I redid some of the makeup she did for my bridesmaids; she takes forever. One of my girls almost didn’t get finished, and she got rushed because the timing was off. I redid their lashes because they were hanging off their eyes, not glued on at all, and not cut to the shape of their eyes.”
An intermediary gave a solution, but for Pax, it wasn’t enough
Many in the comments clamored for a story time, so Pax complied with a follow-up video. She told the community, “I want to go ahead and share a little bit of background into the whole situation as well as respond to some of the things that were said and share my own personal experience with the whole situation,” she explained.
She made it clear that her goal was not to encourage harassment towards the artist. “I want to start by first saying that I don’t condone anyone being mean or hateful towards her. That’s definitely not the intent of what my TikTok was meant to do,” Pax added.
According to Pax, the professional relationship started when she booked the artist during a promotion that included a free bridal trial. “I’m super excited; it literally looks so pretty, and I was so excited. I even messaged her saying I loved it,” she said when she did the trial in March. However, she alleged that communication from the artist eventually stalled. In a different case, a woman booked a cheap makeup artist on Facebook Marketplace, only to get a makeover.
“The communication started to die off around May, and then in June, I didn’t hear anything. I messaged her a few times, and then the week of my wedding, I also messaged in the hopes that she was still going to show up on my wedding day. My wedding day came on June 27th, and she did not show up to do my makeup, and that was super disappointing,” Pax said.
In that video, and in another update, Pax confirmed that she eventually received a refund through the artist’s representative. However, she emphasized that the issue isn’t resolved. “I understand that this is a young girl who started a business and made a few mistakes, but at the end of the day, the situation still needs to be made right. You can still do the right thing with the other brides,” she stated.
Wedding photographer Jasmine Norris suggests that having a solid plan in place before you book anyone is the way to stay safe with vendors. In her blog, Norris stresses the importance of reading reviews, even the negative ones, to understand the vendor. She also insists that contracts are non-negotiable.
“Contracts not only protect a vendor if you were to fail on your commitments, but they also protect you as a customer in case something were to go wrong,” Norris wrote. A TikToker recently faced this when a bride insisted the cake wasn’t what she wanted and refused to pay. Norris also advises couples to specifically look for cancellation and failure to perform clauses.
Norris also suggests asking vendors about their contingency plans in the event of an emergency or incapacitation. If a vendor cannot explain what happens in a worst-case scenario, she recommends looking elsewhere.
If a disaster does occur, Norris advises staying calm, reviewing your contract, and reaching out to the vendor directly. If that fails, she suggests looking into small claims court or contacting your bank to see if you can reverse the charges.
As one commenter on Pax’s post noted, “Ghosting, non-communicating, and not showing up is unacceptable at any age!”
Published: Jul 18, 2026 08:15 am