New England family and wedding photographer named Jessica Maranda shared a series of TikTok videos describing why she left a Google review for her former OB’s office. In the first video, she said she wrote the review a few weeks earlier after what she alleged was negligent care during her time there. Maranda stated that her only goal was to share her story so that anyone considering care at that office could proceed with caution after reading about what happened to her.
She said she never planned to pursue litigation or an investigation. Maranda explained that she understood one person could have a positive experience while another could have a very different one, and she was simply recounting her own. According to her account, the hospital that oversees the OB’s office later called her. The person on the phone apparently told her they take such reviews seriously and that they “have to do an investigation”.
Maranda said she agreed to talk and provided more details about her experience. She later received a letter in the mail that she said upset her more than if she had never received it. She claimed the letter did not address the main points from her review. One line in particular stood out to her: “please be assured that each appointment and request for contact from their practice was answered in a timely manner.”
She details the phone calls after her procedure and the earlier office visit
In the video, Maranda disputed that claim. She said she was four days past a D&E procedure and called the office because of abdominal pain. She worried there might still be complications, such as a piece of placenta left behind.
According to her, the staff told her to leave a message for the nurse and that someone would get back to her. She stated that no one from the office ever returned her call, even though it was her second attempt. She said she left a detailed message describing her symptoms and asking whether she needed to be seen.
In a follow-up TikTok video, Maranda responded to a commenter who suggested going to the emergency room for acute issues. She explained that the day before the unanswered call, a nurse had given her clear instructions on medicine and what to do, along with directions to call back the next day if she was not better.
Maranda said she followed those instructions exactly, and when she called again, a receptionist transferred her to the nurse’s line. She said she left another detailed message covering the previous day’s call, her symptoms, and the medicine she had taken. She stated that no one from the office ever called her back. The patient’s experience is part of a broader conversation about OB-GYN care, as seen when a TikTok influencer’s visit left her in tears.
Maranda said the lack of response was the final straw, but it was not the main reason for her Google review. She described an earlier visit at 18 weeks when she went to the office because she felt she was leaking fluid after a large watery-like gush. She said this concern appeared in the nurse practitioner’s notes.
Maranda claimed that she had an amniotic fluid rupture, yet the nurse practitioner did not swab or test for amniotic fluid leakage. Instead, she said she performed swabs for BV and yeast. Maranda called that neglect and said she went on to lose her baby six days after that appointment.
She added that she was thankful she did not end up with complications from the D&E procedure. If her symptoms had worsened, she said, she would have gone to the emergency room. She emphasized that she had simply been following the office’s own instructions to call back the next day, and no one responded.
In a third TikTok video, Maranda replied to a commenter who wrote that instead of posting reviews that could hurt a business, people should talk to management. Using a sarcastic tone, she said she should have worried about the office potentially losing patients and money rather than looking out for the interests of mothers and unborn children. She then dropped the sarcasm and said, “Touch grass, John. Touch grass.”
Maranda stated that she would continue to say women deserve better care, that she deserved better care, and that her baby deserved to live. She said if her review helps even one mother choose better care and possibly save an unborn baby’s life, she will keep sharing it and would write the same review every day if needed. Concerns about medical office practices can take many forms, like when a Nashville woman saw a Home Depot bucket with dish soap at a dental office.
Many viewers left comments under the original video. One wrote, “These reviews are supposed to be anonymous. Sorry this happened to you.” Another suggested, “Report to the medical board…. And insurance.”
A third commented, “Write another Google review about their response.” One person noted that using the word negligence makes an investigation necessary because providers must report it to the state and insurance. Another said, “This is why you schedule an appointment and not try to get answers through a phone call.”
Published: Aug 24, 2026 06:00 am