Columbia woman spends $10 on a tiny Chipotle burrito and complains online. Then she finds out she allegedly offended the entire ‘burrito community’

A Columbia resident recently sparked an intense debate online after sharing her frustration over a $10 bean and cheese burrito from Chipotle, BroBible reported. Sara Ann Russo posted a TikTok documenting her disappointment with the palm-sized meal, which has since racked up over 285,600 views.

In the video, she displays the small portion while the on-screen text states, “Chipotle I know I asked for a bean and cheese burrito but still you charged me over $10 for this and made it half size?? RUDE.” The reaction from what many are calling the “burrito community” was immediate and harsh. People in the comment section expressed confusion regarding why anyone would choose a simple bean and cheese order at a chain like Chipotle.

One viewer wrote, “Why are we spending $10 on a Chipotle bean and cheese burrito anyways and not just going to Taco Bell and getting the same thing for $2.” Another commenter asked, “Who tf is going to Chipotle for a bean and cheese burrito.” Others suggested that the ingredients could easily be purchased for home preparation or that a local Mexican restaurant would provide a much larger portion for the same price.

Some users took the opportunity to offer advice on how to navigate Chipotle menus more effectively

One person suggested, “Just get double of everything. They’re assuming you’re getting more stuff at the end. Cause who the f— orders just a bean and cheese burrito at Chipotle.” Another commenter explained that the high price might be a misunderstanding of how the items are rung up, noting that ordering inside allows for better communication regarding the size of the burrito.

They added, “Go. Inside. And. Order. You can tell them what you want and it’ll be gigantic…Chipotle doesn’t have a ‘beans and rice burrito’ option, I wish they did tbh. You ordered a veggie burrito with none of the fancy stuff…half the price is the guac that’s included.”

Russo eventually updated her caption to address the backlash and clarify her ordering process. She admitted that ordering through the mobile app was likely a mistake and noted, “I’m sure if I would’ve gone in and explained the vision someone would’ve kindly obliged.”

She also explained that she had trouble finding local restaurants in Columbia, South Carolina, that offered bean and cheese burritos. Her updated caption read, “EDIT: My apologies to the burrito community for causing a stir! It’s really not that serious, but to answer some (understandably) recurring questions.”

The confusion over pricing stems from the fact that Chipotle does not have an official bean and cheese burrito on the menu. Workers have shared that the company uses a point system to determine costs, where ingredients like meat, cheese, and guacamole are classified as two points, while beans, rice, and vegetables are one point.

An order totaling three points or less is technically supposed to be charged at a lower rate. However, because the item is not standard, the final price often depends on the cashier’s judgment at the specific location.

Trying to hack the menu can be hit or miss, though. The general consensus is to ask for half chicken and half steak with a head nod and hope extra pieces of protein fall into the burrito.