LA woman arrives at FedEx to collect her $26,000 package, then employees tell her it’s already been picked up: ‘Passport with your name’

Alicia Wolbert, based in Los Angeles, says a $26,000 package she was due to receive was actually collected by someone else who apparently signed for it using the ID that was in her name. She’s now wondering how that happened and whether FedEx did enough to verify the identity of the person who came to collect it.

Wolbert (who posts as @awolbert) shared her account in a TikTok video on 11th November 2026. She says FedEx got in touch with her first at about 9.00 a.m. to let her know she had five days to collect her package.

By about 1.00 p.m., she’d got another notification. This one said the package had been collected and the required document signed. Wolbert hadn’t gone to collect it, so was left wondering how anyone else could have.

The passport claim changed everything

When she got in touch with FedEx, which has faced other customer complaints online, Wolbert says she was told the package had been passed to a woman. An employee reportedly told her the woman had “provided a passport with your name on it.” It’s not clear whether the person actually produced a fake passport or what checks were carried out prior to the package being released.

Wolbert and a friend got in touch with the authorities, who are looking into the case. To date, neither the identity of the woman who collected the package nor her alleged role in its disappearance has been independently verified.

The obvious question for a lot of people has been how someone else could have picked up the consignment in the first place. Some have questioned whether FedEx actually did the requisite checks on the person before handing it over. Others have suggested that the individual may have used fake documents. Neither of those scenarios has been established in this instance.

The video has also kicked off a broader conversation around parcel theft and the problems customers can face when their high-value deliveries go missing. There are a number of TikTokers out there who have shared their own experiences with missing electronics, missing collectibles and all sorts of other high-value items, using hashtags such as #fedexstolenpackage. Those posts don’t indicate how common the problem is and don’t in any way suggest that FedEx has a wider delivery problem.

Other viewers have offered up various ways in which Wolbert could pursue the complaint. A police report could be filed with the LAPD, and they could ask for any available surveillance footage, delivery records and signature documents from the facility in question. There’s also the option of going through her bank to raise a payment dispute should neither the merchant nor the carrier be able to come to any resolution.

There’s no evidence any FedEx employee was involved

There’s also been some speculation about possible negligence or indeed collusion on the part of FedEx staff. There has been no official finding to support that, though. At this point, there is no evidence whatsoever that any FedEx employee was involved in the alleged interception of the package.

So far, there are still questions around how the package was picked up and what happened to it. Wolbert has continued to post updates on TikTok, including her original video and a follow-up post.

We Got This Covered was unable to independently verify FedEx’s side of the story, as this account originates solely from Wolbert’s TikTok videos.