Apple user hit a ‘support’ link for mental health, then he found himself in an NSFW nightmare

An Apple user recently stumbled into a digital nightmare after seeking mental health support through their Health app, only to be redirected to a gambling website. Reddit user anshuman0143 shared a GIF with the r/iOS community, illustrating the bizarre redirection. 

The original poster, or OP as they’re known on Reddit, put it perfectly in a comment: “Imagine you are in crisis right now because of your gambling addiction and you go to the crisis helpline’s website for resources and then get another gambling site.” They also speculated, “Or worse, the owners saw that the domain for a crisis helpline was available and it would be the perfect opportunity to prey on the weak.” 

Per Newsweek, commenters on Reddit quickly jumped in to explain what likely happened behind the scenes. One user suggested that the Health app usually provides the nearest help association. The problem arises when those associations stop paying for their website domain, allowing someone else to swoop in and buy it, then redirect it to something completely different, like a gambling site. They summed it up as a “normal just s—-y automated system.” 

The unscrupulous don’t care if they hurt someone

Another commenter, who works in SEO, added that they’ve seen this kind of thing before. They said, “The site was hacked and hijacked. Source: I work in SEO, and one of my clients had this happen this week. Same gambling site.” A third individual also noted that the URL seemed legitimate and correct for a local health service. Their theory is that the original site was compromised, and its owners couldn’t regain access. 

When you complete an assessment on Apple’s website, you get a risk score for both depression and anxiety. If your score indicates you might need professional help, the app will then point you toward local mental health services. However, Apple is very clear that these results and resources are “provided for informational purposes only and are not a substitute for advice provided by a doctor or other qualified health care professional.”

They also state that while the results aren’t a professional diagnosis. It’s a crucial disclaimer, but it doesn’t quite address the issue of misdirection or outdated links. Until Apple or the original domain owners resolve this problem, users seeking genuine mental health support might find themselves in a distressing and unexpected place. 

Apple concluded that anshuman0143’s experience was an “unfortunate situation, fault being at the IT security of the original site.” It is also a clear indication that they don’t feel like auditing the external links is their job, even if it is critical to a health services product.

Unfortunately, it is easy to get hacked these days, and while it can be helpful to the person, usually it isn’t. Case in point: Kash Patel was recently hacked, though it might be worse for us, who are getting an unwanted peek into his life.