A Florida mother says a character actor at Universal Orlando Resort was rude to her two sons during a meet and greet, according to a TikTok video she posted online. The woman, who goes by Serene Jamison, said the employee was dressed as Hiccup from How to Train Your Dragon and was interacting with her sons and the character Toothless at the time.
Jamison said her family paid around $2,000 to enter the park and waited about an hour in line for the meet and greet. She claimed the employee playing Hiccup broke character and treated her 5 and 11 year old sons poorly during the encounter. The clip, posted on her account @serenejamison, became her most viewed video, with more than 2.8 million views at the time of writing.
In the video, Jamison can be heard off-camera asking the employee if they could take separate photos with each character. The employee, dressed as Hiccup, replied that they would do the photos but said he first wanted the children to properly meet Toothless, telling them, “That’s what you got in line for.”
Video shows employee directing children toward dragon before taking photos
According to the footage, the boys did not respond right away, which led the employee to say, “Don’t answer at once.” Jamison’s caption on the video claimed this moment, among others, was where the employee allegedly broke character and was disrespectful toward her children.
The video then shows the older son reaching out to pet Toothless, an animatronic dragon that blinked and moved its head in response. The younger son followed and also petted the dragon, which reacted in a similar way. Jamison can be heard saying, “Aww, he’s so nice,” apparently referring to Toothless. Other theme park visits have made headlines for very different reasons, including students stranded on a malfunctioning thrill ride during a school field trip.
In her video’s caption, Jamison wrote, “I’ve never been so disappointed in the characters in my life. Whoever this guy was, shouldn’t have a job with children. Ruined our entire day after he broke character and treated my 5 and 11 year old with such disrespect, my youngest has been obsessed with the franchise since he was little. We waited an hour in the rain to be disrespected by the one person my son wanted to meet.”
Several commenters appeared to disagree with Jamison’s characterization of the interaction. One commenter wrote, “I didn’t see or hear any rudeness in this video.” Another suggested the employee “sounded like he was trying to redirect the experience to be about the kids meeting Hiccup and not on you getting a picture.” A third commenter said the employee “was trying to get the kids excited about meeting the dragon and they just stared at him blankly.”
Not all responses sided against Jamison. One commenter wrote, “He did seem a little rude.” Another commenter pushed back directly on Jamison, writing, “Nope you were rude.” Similar visits to Florida theme parks and fairs have drawn attention before, including a father’s account of his daughter’s solo ride on a fairground attraction.
Published: Jun 19, 2026 04:23 pm