A Houston man claims he lost food twice in one hour after placing a DoorDash order with express delivery, and says the company refused to give him a full refund. The user, who goes by Mario.Reynolds1 (@mariotothetop) on TikTok, posted a video describing the series of events, saying he paid for express delivery and left a tip on his order.
According to the video, the first dasher appeared to pick up the order at the restaurant and then canceled, which Mario said left the food unaccounted for. He said a second dasher was then assigned and went to the same restaurant to pick up the order, only to be told by restaurant staff that the previous dasher had already taken it.
The second dasher reportedly texted the customer, saying the restaurant would only release another order if a new one was placed through the app. According to Mario, DoorDash told him to place the order again after crediting his money back, saying they were unable to reorder while the original order was still active in the system.
DoorDash denied Mario’s refund request after two dashers allegedly took his food within the same hour
After placing the order a second time, Mario said a new dasher picked up the food and made it to his apartment building. According to his account, she arrived at the wrong side of the building, and he was already outside waiting. He said he texted her directions to pull out and turn left, but he said she turned right instead and ended up down the street.
Mario said he texted her, pointing out she had only needed to make a left turn. According to him, she responded by saying it was not her fault that the GPS gave her the wrong address. He said he replied clarifying it was not a wrong address, just the wrong side of the building. This incident adds to a pattern of concerning driver behavior, including unsolicited personal messages to customers.
The dasher then allegedly told him she was canceling the order and that he should contact DoorDash. However, Mario claims that shortly after, he received a notification saying the order was marked as complete, suggesting the dasher had marked it as delivered despite telling him she was canceling.
When he contacted DoorDash, Mario said a representative acknowledged seeing the chat where the dasher said she would cancel. According to him, the rep said, “I do see that she told me she was gonna cancel your order and to contact them. So yeah, I’m trying to get this resolved for you so we can get your money back so you can order some food again.” He said DoorDash initially refunded him only $6 on an order that was nearly $30.
The representative then reportedly came back and said, “There’s nothing we can do,” adding that the case would be escalated to a review team. Around 20 minutes later, Mario said he received an email from DoorDash stating the company had concluded its review and was denying his refund request.
This stands in contrast to what DoorDash states on its own Help Center page, which says, “While we never want a situation where your order is cancelled by a party other than you, if it is, we will ensure you receive a full credit or refund.”
In the video, Mario said, “Y’all let these DoorDashers steal my f*****g food two different times within a one-hour time span and don’t give me my f*****g money back.” He said he planned to keep posting the video every day until DoorDash responded, adding, “I’m not gonna lie, that’s late.”
The experience described by Mario is not without precedent. A Reddit thread in r/doordash shows a similar complaint, in which a user said a dasher picked up her Red Robin order, drove in the opposite direction, and then canceled. She said she could see from the tracking that the driver had taken the food elsewhere before canceling.
In the comments, a user identifying themselves as a dasher said that drivers who cancel after pickup too frequently risk getting deactivated, adding, “crazy concept when im hungry as a dasher i buy my own d**n food I have no right to eat or drink the customers order.” Another commenter suggested that dashers with a clean history could potentially get away with it once or twice by claiming an emergency, but said repeat offenders would likely face deactivation.
The video appeared to resonate with many viewers who shared similar experiences in the comments. One user wrote, “i swear doordash and ubers eats needs a class action lawsuit.” Another commenter said, “That happened to me before!!! I got a $7 credit for a $44 meal.” These don’t appear to be lone incidents as customer service failures often lead to confounding cancellation fee disputes.
Other viewers used the video as an opportunity to suggest alternatives to DoorDash. Rose Murdock commented, “Doordash never takes care of their customers. Use ubereats. They take care of you.” A user added, “ngl i canceled my dashpass & been using uber eats ever since. ive never had a problem w uber eats and it be dollars cheaper than doordash.”
It is unclear at this time whether DoorDash has reached out to Mario following the video’s posting, or whether the company has made any public statement regarding his specific case. The Daily Dot has not independently verified the events described in the video, and DoorDash has not been quoted on the matter as of publication.
Published: Jul 17, 2026 06:27 am