A customer said she returned three pieces of spicy chicken at a Jollibee in National City and asked for regular pieces instead, then claimed the manager threw the bucket she was holding. Margierick Lim shared the account in a TikTok video that shows her eating spaghetti while on-screen text describes the September 16 visit.
She said the family went to the location around 8 p.m. and spent about $70. In the text, Lim explained that the restaurant accidentally gave them a spicy bucket of chicken.
She stated that she returned three untouched pieces right away because her daughter cannot eat spicy food. Lim said she asked the staff to replace those pieces with regular chicken. She tagged the accounts @Jollibee USA and @Jollibee in the post.
The creator’s account of the manager’s reaction at the restaurant
The woman claimed the manager became upset instead of simply correcting the order. She said the manager threw the bucket she was holding and told the crew, “Give her 3. Just 3, okay!” Lim wrote that the manager did not apologize. She added that the crew members were nice and appeared shocked by their manager’s response. Similar manager-customer standoffs have gone viral before, including a woman who wouldn’t leave until her bill was voided at Texas Roadhouse.
In the on-screen text, she described the situation as a crazy experience. She stated that she was only asking the restaurant to fix an order they had gotten wrong. The video itself shows Lim eating spaghetti with a white plastic fork while looking at the camera. She has long dark hair and wears a white knit sweater, with a red wall and blurred lights visible in the background.
Many viewers responded to the video in the comments. One commenter questioned the price and wrote, “70 bucks? id rather get the family meal from Popeyes on the app or go to bonchon.” Another commenter said the request seemed reasonable. They wrote, “That’s crazy. You didn’t ask for a new bucket. Just 3 pieces in exchange. In all reality, they should’ve allowed you to keep everything and just give you 3 pieces of chicken.”
A different viewer mentioned a detail about the spicy chicken. They wrote, “They literally put flags in the spicy chicken…” One commenter referred to past experiences at the location. They wrote, “Even past managers there were rude. You should file a complaint.”
Another viewer expressed doubt about the story. They wrote, “Hard to believe lmao.” A final commenter focused on the manager’s reaction. They wrote, “Why she mad? As if those 3 pieces are coming out of her paycheck.” Chicken chain disputes have gone viral before, including a worker who says customers start daily fights.
Published: Nov 11, 2026 12:00 pm