Woman sees Best Buy leaving with her refrigerator. Then she realizes they never knocked or called: ‘FedEx did this to me once’

A refrigerator delivery that was supposed to end at a customer’s front door reportedly never made it to the house, and the customer says she ended up running after the truck to find out why.

Sara, who posts under the account Bewitched.365, shared a roughly 10-second clip on TikTok showing a Best Buy-branded delivery truck pulling away from what appears to be a residential street. 

The footage follows the truck as it drives off, with the camera briefly panning toward the driveway partway through. Text overlaid on the video reads, “Best Buy driving away with my fridge without knocking getting out of the vehicle or calling to notify that it’s being delivered like we were told they would do!” On the audio, Sara says, “Literally, literally driving away. What the f**k?”

The delivery driver never even knocked, she says

Her caption on the post adds a detail the video itself doesn’t fully show: “Best Buy delivery for my fridge didn’t get out of the vehicle. Didn’t call to notify didn’t knock or anything, drove off with my fridge and me casing them down my driveway.” By her account, she noticed the truck leaving in time to chase after it on foot, though the clip cuts before showing whether she caught up to the driver or got any explanation.

The footage doesn’t show the inside of the truck, the refrigerator itself, or any delivery paperwork, so what happened in the moments before Sara started filming isn’t confirmed by the video alone. What’s clear from the clip is a delivery truck leaving the property with no visible attempt at contact, which appears to be the detail driving most of the reaction in her comments section.

That reaction includes at least one commenter describing something similar happening with a FedEx carrier. “FedEx did this to me once while we were waiting on a brand new SIM card. We were sitting in front of the door waiting all day long. Came back to a note ‘sorry we missed you’ they didn’t even knock,” they wrote, adding that they ended up driving to the warehouse themselves to get the driver sent back.

Other replies were less forgiving about the delivery industry in general, especially when customers are left wondering whether a driver even tried to complete the delivery.

One commenter framed the situation as intentional, writing “because they’ll get paid again to deliver it tomorrow. it’s all a scam,” suggesting a motive that isn’t confirmed anywhere in Sara’s video but reflects a suspicion that showed up more than once in the replies. 

A separate commenter seemed to want the sequence of events spelled out more plainly, asking “so they just parked near ur house and just didn’t get out… just parked then left..?”

The confusion is familiar in other service calls, too. In a separate incident, movers arrived at a woman’s home only to leave within seconds, leaving her stranded as the situation got worse the next day.

As of now, there’s no indication in the post that Best Buy has responded to Sara directly, and it’s not clear whether the delivery was rescheduled or refunded. The video also doesn’t specify the store location or whether the delivery was handled by Best Buy’s own crew or a third-party contractor, a distinction that came up repeatedly in the comments as a possible explanation for what went wrong.