Mississippi shopper claims Walmart worker refused to sell AirPods, said she can’t until they’re discounted next week: ‘That makes no sense’

It’s that time of year! The holiday season is here again, with retail stores gearing up for big sales. November and December are known for offering massive discounts on products that typically don’t go on sale. However, one Walmart shopper found that getting a deal isn’t the problem — buying Apple AirPods is.

TikToker Moonies Must Haves (@mooniesmusthaves) has shared a video in which a Walmart employee appears to be refusing to sell AirPods because of an upcoming sale. The shopper visited the Walmart in Oxford, Mississippi, hoping to buy new Apple AirPods, but reportedly ran into an issue at checkout.

The employee said the AirPods would go on sale on November 15, which reportedly led to the denial. This didn’t matter to Moonie, who was willing to pay the full price of $99.99. He went up to the courtesy desk to ask if this was really the case. “They’re telling us that they can’t sell them to us,” Moonie said.

Even the Walmart manager is siding with the shopper

“There’s a lady in the back, she says that we can’t buy AirPods because they are going on sale the 15th, and that makes no sense,” Moonie said. “Well, if that’s what she told you, that’s what it is,” the Walmart employee replies. “That makes no sense. Just because they’re going on sale in six days, that doesn’t mean you don’t sell them. We’re just gonna buy it now for the price that it’s listed at,” Moonie explains.

After Moonie’s wife asks for a manager, the Walmart manager arrives at the desk, and the couple explains what the employees told them. “That makes absolutely no sense,” the manager replied.

The manager then headed to the back, allegedly confronted the employee who said the AirPods couldn’t be sold, and said to have grabbed the AirPods to beep them up. “We bought the AirPods, and that was it. So it’s either just incompetence of the people that work there or just people not wanting to do their jobs or work at all. In the end, we got the AirPods for 99.99,” Moonie concludes.

Viewers in the comments section couldn’t believe Walmart’s customer service was this abysmal. “They’re both incompetent and lazy …a bunch of morons,” one TikTok commenter wrote. “Never in my life. I have ever heard anything this ridiculous! What the h-,” another shared.

Others speculated why Walmart and the employees would do this. “It’s called merchandising and planning, they are set for a promo and they have a date attached to that. Buyers and vendors have programs they buy for and can not sell till that day,” one explained.

Moonie mentioned that AirPods are priced at $99.99—a huge bargain considering Apple is known for charging a premium on their products. However, as of 2025, Apple has begun offering AirPods for under $100, according to TechRadar. The Apple AirPods 4 base model, which initially retailed for $129, can now be found on promotion for $99.99. For sure, Thanksgiving and Christmas came early for Moonie with his newly purchased AirPods.