The food service industry is filled with stories of difficult shifts and difficult customers. Some, however, like that experience by TikToker Rae, can really make your jaw drop. The Ohio resident, who goes by definitelynot.rae on TikTok, recently shared an anxiety-inducing experience with a customer from her time as a Domino’s manager. In her video, a customer’s order for pasta allegedly escalated into a series of terrifying personal threats.
Rae shared that she had been made a manager the very night she had turned 18. So, one night, she found herself running a night shift alone with only a couple of drivers. She claimed, “We had this guy that was notorious in our location for… he would order, like, one to two pasta alfredos. And every single time, without fail, he would call back and complain and say there wasn’t enough Alfredo in his pasta.”
According to Rae, there is a very strict corporate protocol for these items. Rae recalled, “I believe it’s four ounces of Alfredo. God, I haven’t worked there in, like, two months, and I already forget, but, uh, it’s 4 ounces of Alfredo to your 5.5 ounces of noodles and your 2 ounces of chicken.” Rae explained that exceeding these measurements isn’t just about company profit. “If you put too much, it’s not gonna cook thoroughly in the f**king conveyor belt oven,” she stated.
Strong feelings about food
Rae went on to point out, “It’s not gonna reach the temperature that it’s supposed to, and then you’re gonna get crazy f**king diarrhea. And you’re gonna complain and say that we gave you food poisoning, when you just wanted extra Alfredo.” Rae claimed that the customer called so often to complain and was allegedly so rude that she recognized his number. She also noted that every time she had to remake his dish, she had complained about him
Rae told TikTok that one night he called with a different problem. She claimed, “He calls in, and he’s like, ‘Hey, I’m trying to order online, but it’s not letting me.’ So I take his phone number, and I realize that the delivery button was greyed out and that they had finally listened to my complaints and blacklisted this man.” Instead of just denying his order, she offered him a pickup option instead. He purportedly refused and quickly began to hurl insults her way.
Rae admitted, “He’s getting increasingly more aggressive over the phone, so I hang up.” Rae claimed he called back at least 15 times, growing more irate with each interaction. Eventually, the abuse turned graphic and violent, and he allegedly said, “You st*pid f**king b**ch! I’m gonna come in there, and I’m gonna make you s*ck my f**king.”
She described being left speechless at the repeated sexually assault threats. After the call ended, Rae locked the doors and closed the store early. Looking back, she had one regret: “There were several times when, looking back, I 100% should have called the cops on whoever it was that was losing their shit on me.” It should be noted that this is all Rae’s claims, which cannot be verified.
Rae’s story struck a nerve with other service workers. One user wrote, “I have had this many times people yelling and screaming. My higher ups won’t blacklist cause they see everything as $ and they spend why should we do this.” Another user shared, “I was a Dominos driver in TN and I had someone’s dog bite me as I was walking back to my car. then got mad because they got black listed for delivery.”
Dealing with such aggressive behavior is a major conversation in professional training. According to Belding Training, the priority must shift from service to self-preservation when a customer crosses the line. For instance, when a passenger crossed the counter and threatened to hit a Southwest staff member. They emphasize that if you are physically threatened, you should remove yourself from the situation immediately and find an authority figure.
For non-physical threats like threats to get the employee fired, the advice is to remain silent rather than engaging in further conversation or defense. Belding Training stated, “The bottom line is that none of us get paid enough to put up with threats. With all due respect to Harry Selfridge and John Wanamaker, The customer isn’t always right.”
Rae’s experience serves as a stark reminder that food service workers are often forced to navigate dangerous situations with very little institutional support. As one commenter complained, “The problem with corporate is that they don’t care and will let customers walk over you even if we never did anything wrong all it takes is for them to say that you’re rude and they put us at fault.”
Published: Aug 28, 2026 11:47 am