Las Vegas Amazon driver finishes delivery at 9:45 PM. Then she realizes she has to call the police: ‘trapped in a ritzy neighborhood’

Taylor was just on a routine Amazon Flex delivery went sideways, when she found herself trapped in a Las Vegas gated community. She took to Instagram to share the incident, with a stark caption, noting, “Stuck in the suburbs.” Then, she even called the cops, only to have them all stuck together. Her video got over 523K views.

The video started with Taylor ranting in her car while her camera focused on the offending gate. She claimed, “On today’s episode of Amazon Deliveries, I’m trapped in a ritzy neighborhood. This is a one-way in, one-way out community, except the in and the out are separated by this big a** comedian. I got in just fine. The gate was already open. I delivered my package. I came to the exit gate. I couldn’t get out.”

According to Taylor, it only got worse. “I did a big circle around the neighborhood. There’s no other exits. The gate won’t let me out. I got out. I walked over to the entry gate. The keypad code doesn’t work. The touchscreen won’t do anything,” she alleged. “I called driver support. Driver support tried to call my customer. Customer didn’t answer.”

Taylor then started looking for other help

She told her audience that her first option came through the entry gate. “A different resident came home. I said, ‘Could you let me out?” According to Taylor, this resident didn’t have a buzzer. She then purportedly tried to use her car sensor on the entry and exit gate. However, the gate allegedly didn’t open for her, and the resident’s attempts to call security didn’t pan out. 

Finally, Taylor called the cavalry. She claimed, “I have had to call the cops. There’s no number on the gate for me to call. I fiddled with it. I pulled it. I looked for buttons and power cords, and now I’m waiting on a cop to let me out of this neighborhood. Fun.”

The video then cuts ahead to a police car pulling up alongside Taylor and driving up to the gate. “Or not,” she laughed when the gate didn’t open, editing Rick and Morty audio into the post to highlight how crazy she felt the situation was. This post is Taylor’s perspective on the incident and can’t be independently verified.

The next clip featured her backing up. She claimed, “This is the third time that I’ve done this whole backup train thing. My car that tried to help me came back. The cop is going to go try and get out the entry gate.” Her eventual escape wasn’t a result of a fix. She alleged in the video, “I’ve been here since 9:45 (PM). It’s 10:27. We’re all going out the entry gate. Thank you, neighbor, that wanted to come home. Just so you know, you can’t leave.”

The video triggered a conversation about safety in the comments section. One user commented, “That right there is a Fire Marshall report. Next time you can call the non emergency line for the fire department, they have a key, by law, to all the gates and such.” Another user added, “This is a fire and safety hazard and the complex is going to be receiving a mighty fine.” 

Others gave her and the community advice. One user noted, “Utility worker here. A lot of communities are like this. At the motor box. There should be a emergency release you push down with you foot.” 

Another suggested, “There should be a manual release on the motor mechanism for emergencies. I know it’s not much help now, but if there’s a next time manual override the mechanism and open the gate.” Earlier this year, a glitchy automated machine resulted in a $3,728 fine.

According to the Las Vegas Fire Department, emergency access gates must be maintained to ensure proper and continuous operation. The regulations state that electrically operated gates should open completely upon the loss of power and must remain fully open until power is restored. 

Additionally, per the rules, gates are required to reverse direction to the fully open position upon contact with an obstruction. While it isn’t illegal to have a gate that won’t open, it is a fire violation, and the city mandates that emergency access gates be accessible by approved methods, such as a KNOX key override switch or a radio-operated controller.

Many of Taylor’s viewers were worried about how dangerous this situation could be. So one user advised, “Call 911. I let the authorities sort it out with the HOA/property owner after busting me out every time. I mark the place on my map and NEVER deliver there again.” 

Another shared a more humorous take: “Were you visiting the Hotel California? ‘You can check out any time you like, but you can never leave’.”