Woman believes she canceled her Club Pilates membership, then she allegedly realizes she owes an outstanding balance that’s more than her rent

A New York City content creator claims Club Pilates continued charging her $300 a month for five months after she tried to cancel her membership. Cece says she submitted a cancellation request through the company’s app in March 2026. She also claims her remaining class credits expired and the studio stopped sending her promotional text messages, leading her to believe the membership had ended. However, when she checked her finances in August, she says she noticed what appeared to be monthly charges continuing from April.

Cece, who posts on TikTok as @ceceonthescene, discussed the situation in a series of videos, claiming she received a notification saying she owed $342 in past-due membership fees. According to her account, she had no reason to expect another bill because she believed she had already canceled several months earlier.

She says she contacted her local studio to find out why the payments were allegedly continuing. According to Cece, staff told her they had no record of her cancellation request. She disputed that response, maintaining that she had submitted the request through the app in March.

The studio allegedly stopped responding to her inquiries

Cece says she subsequently asked for her account history. She claims the records showed that no class credits had been added to her profile between mid-February and mid-April. She questioned why she was allegedly still paying for a membership without receiving new credits. According to her, the studio did not provide an explanation and eventually stopped responding to her inquiries.

She further adds she contacted her credit card company and filed a formal dispute over the payments. In her videos, Cece described trying to recover the money she says had been taken from her account since April. She reportedly continued corresponding with the bank while attempting to resolve the dispute.

Meanwhile, she was posting updates about the situation on TikTok. Her videos attracted attention from other users, some of whom shared their own frustrations with gym memberships. Others discussed how difficult it can be to establish that a recurring payment should have stopped.

Mayor Zohran Mamdani is cracking down on such subscriptions

Cece later claimed that Club Pilates acknowledged her cancellation after her videos gained traction. She said the studio removed the $342 balance and assured her that no further charges would be made. Her account suggests the dispute was eventually addressed, although she maintains that it took months to get a response.

Her complaint also comes as New York City moves to make subscription cancellations easier. Mayor Zohran Mamdani’s citywide “Click-to-Cancel” rule took effect on October 1, 2026. It requires businesses that accept online sign-ups to provide a similarly straightforward way to cancel, without forcing customers to make phone calls or visit in person.

His administration has also directed the Department of Consumer and Worker Protection to issue compliance warnings to 187 gyms and health clubs. Businesses that fail to remove cancellation barriers could face civil penalties starting at $525 per violation, alongside mandatory consumer restitution.