A TikTok creator said she booked a Pilates class through ClassPass and arrived at a building where she could not find an open studio. Claire, who posts as @claireliciousness and appears on her profile as clairebear, filmed the walk in a first-person video that has gained 2 million views, 111,100 likes, and over 930 comments.
In the clip, she appeared in blue jeans and a dark top outside a glass storefront. On-screen text read, “just showed up to a Pilates class through ClassPass for it to be fake.” Her caption said she was “seriously so mad” and told ClassPass to “check to see if the studios you’re letting people book are actually REAL.”
She said the directions told her to go to the door. Standing at the entrance, she told viewers, “This is 13 or 13- ugh- 136 Marion Street.” The number 136 sat above the glass, and an “enclave” logo was visible on the door.
She said the listing led her into a locked shared office with no buzzer instructions
She pulled the glass door open and stepped into a small tiled vestibule. She said she pressed a button on a keypad and intercom panel, the inner door buzzed, and she walked into a hallway. She added, “Wait, the bus doesn’t end, so now I have to go into this building.”
She climbed a carpeted staircase and said the stairwell was empty. She told the camera, “There’s nobody in here. I’m so p—-d. There’s nobody in here. They just made me walk a f–king mile to go to my f–king Pilates class. Obviously I need it.”
At the top, she pointed to a black door covered in business signs. She said, “The movement studio, LV English, that’s the one I just booked today. Well, I don’t know what any of these are, else are.” She tried the handle, found it locked, and said, “Okay, so that’s not the door.”
The camera then moved across a dark door with a “Women’s Global Education Project” sign and a white door with a window labeled “Enclave.” She said, “Oh, that’s not the door either,” and asked, “Where is my Pilates class?” She opened a black door with a card reader and said, “We go up here,” which led to another carpeted staircase. Stumbling upon locked doors can be an irritating experience, as a Chicago woman found the door locked when she arrived a minute late to pick up her Chipotle order.
She stumbled while climbing and said, “Oh s–t, just tripped.” On a landing, she filmed a dark door with a small window and a keypad lock, calling it “some weird-a– hallway.” Looking through the wire-reinforced window, she said, “Also, I’m not going in here. That’s scary as f–k.” She then turned the camera on herself and said, “This is seriously ridiculous. There’s no glass that’s here. There’s nothing around the building. Nothing.”
ClassPass replied on the video in the comment section, “Hi! We’re so sorry for the confusion. Please dm us so we can look further into this for you.”
In a later TikTok video, she said the first clip was about confusion, not about keeping customers away. She said, “The whole purpose of the video was that I was just confused on how to get to the studio,” and that she had been asking, “where the f–k is my Pilates studio?” Wrong doors can turn up in unexpected places, as when a California woman opens wrong door in her Airbnb and finds a prison-looking room.
She said she called a California number listed on ClassPass, with an area code that started with a 3, and that the call rang without an answer. She said a Google search mainly showed The Movement Studio, so she arrived thinking the booking was real. She said she had a code for the door, waited about 10 to 15 minutes, and got there early.
She said Enclave is a shared office space and that she later learned a visitor needed to be buzzed in, which she said ClassPass had not put in the directions. She said the door was locked, the inside looked dark, and she was not going to knock or bang on it. She said she canceled only after the class time because she still could not find the room.
She described herself as an active ClassPass member and said she was not trying to criticize the instructor or a small business. She said the response suggesting she was the first person this confused felt “kind of like rude,” and she called the episode “an honest mistake.” She also said the address was correct, but that the class “was not advertised correctly” through ClassPass.
In a third TikTok video she said would be her last, she said the directions gave a code for the first door and told her to go up to the second floor to the Enclave. She showed a sign that read “enclave Coworking & BYOB Lounge” and asked, “Why would I assume that’s a fitness studio?” She also showed a Google Maps listing for “The Movement Studio Elevating Life” and said those were the only directions she received after booking.
She said nothing was emailed telling her to wait at the door for the instructor, and that entry appeared to need a fob she did not have. She said there was nobody inside that she could see, whether or not viewers believed that. She added that she never met the instructor, did not say anything bad about her character, and thought the instructor had blocked her because she could no longer see some comments.
Viewers were split over whether the studio was hard to find or the listing was already clear. One commenter wrote, “What omg but they have an Instagram and TikTok : angelinangles.” Another said the class had many good reviews and that notes on the public profile said it was “located within the enclave on the second floor,” with further instructions on how to get in the door sent after booking.
Other viewers focused on the empty hallway. One wrote, “Looks like a trafficking set up.” Another wrote, “This is literally dangerous.” A different commenter joked, “Jokes on you…the class was just actually the walk to finding the place that doesn’t exist.”
One viewer who said they had used ClassPass for a while told others to check the business before booking. They wrote, “Make sure for every class you sign up for that you look up the business name on google and address before hand, even call, just to be sure! I’ve used classpass for a while and love it just validate the stuff before hand.”
Published: Oct 8, 2026 10:05 am