A TikTok user who posts as @sirscavvy shared a video in which he said he accepted a promotional offer from Xfinity for a new router at no extra charge. The video carried the caption “Xfinity trynna scam me.” On-screen text at the top of the frame read, “Always read the fine print.”
In the direct-to-camera clip filmed inside an apartment, the young man with a buzz cut and a maroon shirt offered advice to people living on their own for the first time. He stated that Xfinity service is generally fine, but warned viewers about upgrade texts. He claimed a message told him the company wanted to send a new router because he was still using one from 1995, and that it would come at no extra charge.
He described opening the new package and finding instructions that required him to return the old router or face a higher Wi-Fi bill. He said he had not known about the condition until the equipment arrived. A month later, he claimed he received a reminder that his bill had gone up. He asked, “Xfinity, you need that- you need that box that bad?”
Customer describes surprise at return requirement on new router packaging
The man briefly held up a bulky black modem during the video to show the older equipment he had been using. He recounted the promotional text in his own words, saying the company indicated the upgrade would involve “no worries, no extra charge.” He then explained that the packaging of the replacement unit carried a clear directive: “Please send back old router or else your Wi-Fi bill goes up.”
He expressed visible surprise while describing the discovery, opening his eyes and mouth wide. He stated that he only learned of the return rule after receiving the new device. He then said, “And I did- I didn’t know this until I got the f–king- until I got the new router.” He added that the higher bill notice arrived after a month had passed. Surprise bill increases after an upgrade are not unique to Xfinity, as seen when a man’s simple AT&T phone upgrade led to a $60 jump in his bill.
A separate Reddit post on the subreddit r/Comcast_Xfinity described a similar equipment billing issue. User turtlemate33 wrote that a rental modem had been returned to an Xfinity Store on June 22nd. The poster noted that the rental fee still appeared on the August bill and requested that the charge be removed permanently along with a credit for the amount billed since the return date.
The Reddit user asked how account details could be sent securely via Modmail so a digital care specialist could review the matter. No further resolution details appeared in the provided text of that thread. Disputes over unexpected charges come up across industries, such as when a customer questioned a to-go fee on his bill.
Viewers responding to the TikTok video offered differing reactions to the situation the creator described. One commenter appeared to place responsibility on the customer for missing the terms and wrote, “You didn’t fulfill your contractual obligation. Learn the lesson man.” Another suggested a practical alternative, stating, “send both back and buy your own modem.”
A third commenter offered a shorter response that seemed to indicate the information had already been available, writing simply, “son they told you.” One more reply raised a different concern about the company’s motives and claimed, “They want ur WiFi data.”
Published: Oct 15, 2026 10:45 am