Illinois man Kenneth Card says he has had enough of one Texas Roadhouse location after allegedly receiving the wrong steak for the third time. The Forsyth restaurant has since found itself at the center of an online debate after Card shared his experience on TikTok.
Card posted a video claiming the restaurant served him a cheaper cut of meat instead of the Dallas Filet he ordered. The video attracted tens of thousands of views, with viewers debating whether it was an honest kitchen mistake or something customers should be more wary of.
Card said he ordered an 8-ounce Dallas Filet, a cut known for its tenderness. But when the food arrived, he suspected something was off. Having previously worked as a cook in hotel and restaurant kitchens, he said he could tell the difference between a filet, ribeye, and sirloin.
He urged people to make sure they’re paying for what they actually ordered
“I said, ‘Excuse me, I think I got the wrong steak,” Card recalled in the video. According to Card, the server took the plate back to the kitchen to check. When the server returned, Card said he was told his suspicion was correct: the steak was actually a sirloin.
The price difference made the mix-up more frustrating. At the Forsyth location, an 8-ounce sirloin costs $19.49, while an 8-ounce Dallas Filet goes for $29.99. That’s a difference of more than $10 for a steak Card says he never ordered. “Y’all be careful what y’all order and what you pay for,” he warned viewers.
Card said things got more frustrating when he asked to speak with a manager. According to him, the manager dismissed his complaint as impossible, arguing that the restaurant had checks in place to ensure customers received the correct food.
After the video gained attention, Texas Roadhouse addressed the incident in a statement to media outlets. The company said it has procedures to check orders before they leave the kitchen and confirmed that the issue raised during Card’s visit was resolved at the restaurant. However, the company said it couldn’t verify his claim that the same mix-up had happened on earlier visits.
Online, people were divided over Card’s account. Some commenters said they had experienced similar problems at casual dining restaurants, while others defended Texas Roadhouse, saying they had never had an issue with their orders. A few also wondered why Card kept returning to the same location if he’d already encountered the problem twice
In a later interview with Fox News Digital, Card explained why he hadn’t spoken out sooner. He said the restaurant corrected the first mistake, while he let the second one go without complaining. The third incident, followed by what he described as a dismissive response from the manager, was what finally pushed him to post about it.
Card said he likely wouldn’t be returning to the restaurant. For him, the issue was simple: customers should get the meal they ordered, especially when they’re paying more for it.
Published: Oct 27, 2026 10:00 am