A woman listed her Bruno Mars ticket for $299 on Ticketmaster. Then she saw how much she’d actually get paid: ‘What is wrong with you?’

A woman who posts on TikTok as @brickbuster69 shared a video that had drawn 251,200 views, in which she questioned Ticketmaster after listing a Bruno Mars ticket for resale. The clip opened with her filming herself at home in front of a wooden bookshelf filled with books. She wore a white T-shirt, ran a hand through her long dark hair, and spoke straight to the camera while an on-screen caption read, “Ticketmaster…WHAT ARE U DOING?!”

She addressed the company in the first line of the video. “Ticketmaster, what the f–k?” she said. The post caption tagged the company and read, “@Ticketmaster what is ur problem.”

The video then cut to a green-screen style overlay of a Ticketmaster “Edit Listing” screen. The listing details on that screen read “Sec 235, Row 19, Seat 4.” She pointed at the page and began walking through the numbers tied to that seat.

The edit screen showed a $254.15 payout after fees

She pointed to the line “Tickets listed for $299.00 x 1” and said, “This is my Bruno Mars ticket that I have listed for 299.” She then pointed to the line “Service fees – 44.85 x 1” and to the resulting “Payout per ticket $254.15.” “And of course you guys take out fees and this is what I’ll get paid,” she said. The same screen showed a green confirmation that read, “You’ll get paid $254.15.”

The overlay dropped away, and she returned to the full frame in front of the bookshelf. She said she had opened Ticketmaster and found the same seat listed at a different figure from the payout on her edit screen. “Tell me why I am on Ticketmaster right now looking at my ticket and you guys have it listed for this,” she said. “Same section, same row, same seat.” For Ticketmaster sellers, the complaints don’t stop at payout gaps, as a Georgia woman warned everyone not to use one feature after she showed up to an Ariana Grande concert crying.

She then asked, “What is wrong with you?” She followed that with, “That is so gross. That is so gross to me. Oh my gosh.” The clip ended with her looking into the camera. The video did not show a separate buyer receipt, and she did not state a dollar amount for the price she said she saw on the public listing. For ticket disputes, the complaints don’t stop at payouts, as one woman refused to give up her Karol G concert seats to a family of nine.

According to Ticketmaster, reselling fees are deducted from the money that resellers receive. The platform points out that these fees maybe shared with various parties that are in charge of the event.

Viewers in the comments focused on who pays fees on a resale. One commenter wrote that the buyer is charged as well as the seller. They wrote, “And they still charge the person buying it a service fee, plus the fee they’re charging you.” Another commenter described the company itself as the reseller. They wrote, “ticketmaster is the scalper, I don’t care what anyone says. ticketmaster is the scalper.”

A separate commenter argued that the company should not continue in its current form. They wrote, “They need broken up or dissolved…it’s a monopoly.” One viewer raised the possibility of legal action over the listing. They wrote, “I smell a lawsuit. there’s no way that’s legal.”

Another comment treated the clip as one example of a wider complaint. They wrote, “We are scammed in every aspect of our lives.” One commenter offered a different reading of the price she said she saw. They wrote, “You have it listed at $300..but because of laws, they have to include the fees in the price, that’s why it shows higher.”